Privacy Policy

AlphaBackflows ("we", "us", "our") provides backflow prevention inspection, repair, and installation services in South Florida. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or request our services.

• Contact information: name, service address, email address, phone number.
• Service information: backflow device brand, model, size, serial number, inspection history.
• Appointment information: requested dates, time windows, notes about access.
• Payment information: processed by our payment provider; we do not store card numbers.
• Website usage: standard server logs and basic analytics (pages viewed, device type).

• To schedule, perform, and follow up on the services you request.
• To send appointment confirmations, reminders, and service updates by email and (if you opt in) SMS.
• To meet legal and regulatory reporting requirements (e.g., submitting inspection reports to your water authority).
• To improve our website, services, and customer support.

If you opt in to receive SMS appointment reminders, we collect and use your mobile phone number solely to send transactional messages related to your service (appointment confirmations, reminders, and on-the-way notices). See our SMS Terms & Conditions for program details, message frequency, opt-out instructions, and help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All mobile opt-in data and consent will not be shared with any third parties.

Information sharing with subprocessors that help us operate the messaging service (for example, our messaging provider) is limited to what is necessary to deliver the message you requested, and those providers are contractually prohibited from using the data for their own purposes.

We share information only as described below:

• Service providers: email/SMS delivery, payment processing, cloud hosting, and scheduling software, each bound by confidentiality obligations.
• Regulatory bodies: water utilities and municipal authorities, where we are required to file inspection results on your behalf.
• Legal compliance: when required by law, subpoena, or to protect rights, property, or safety.

We do not sell or rent your personal information to anyone, and we do not share mobile opt-in data with third parties for any purpose other than delivering the messages you requested.

We retain customer and service records for as long as needed to provide annual inspections, comply with regulatory recordkeeping requirements, and resolve disputes. You can request deletion of your information at any time, subject to legal retention obligations.

• Email: use the unsubscribe link in any email or contact us.
• SMS: reply STOP to any text to opt out at any time.
• Access & deletion: email us to access, correct, or delete your information.

We use industry-standard administrative, technical, and physical safeguards to protect your information. No method of transmission over the Internet is 100% secure, but we work continuously to protect your data.

Our services are not directed to children under 13, and we do not knowingly collect information from them.

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the latest revision.

AlphaBackflows
6972 Long Pine Cir, Coconut Creek, FL 33073
Phone: 704-609-4141
Email: support@alphabackflows.com